01494 582812
[email protected]

Free Delivery Over £50

5 Star Customer Service

Fast Delivery

Customer Service & Returns

We want you to be 100% happy with your purchase, which is why we offer a no quibble returns policy. If you are not happy with your purchase in any way please contact us to let us know that you wish to return your order. Where possible, we may offer you an exchange, but you are not obliged to accept this. All we ask is that you contact us within 14 days of receipt of your order and that you adhere to our returns policy.

Returns Policy

1. The item/s must be packed in the original branded packaging with all branded promotional materials intact including inner packaging and labels.

2.The goods must be returned in the same condition as they were when despatched. A deduction can be made from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

3. Please ensure that you package the item securely so that it will reach us without sustaining any damage. In most cases you should be able to re-use the external packaging we used to send your order.

4. We recommend that you use a trackable/insured method of returning the parcel to us. (Signed for delivery, special delivery or courier depending on the weight of the parcel)

5. Before returning items, please contact us for a return authorisation number and returns shipping address. Goods must be returned within 14 days of us providing this information.

6. When returning goods, please include the following information:

a) Your name, address and telephone number.

b) Your order number and return authorisation number.

c) List of items returned and reason for returning.

7. Once received and checked, the sale price will be refunded immediately via the method you paid. If your order is returned in full we will also refund our standard delivery charge. This will apply even if you opted for an enhanced delivery service (i.e. premium or express).

8. Please note that customers wishing to return non-faulty items for exchange or refund must do so at their own cost. Where a partial order is returned in these circumstances, which reduces the total value of the order below the free delivery threshold (currently £50.00p), then any refund will be subject to reduction by our standard delivery rate (Currently £4.95).

9. In the unlikely event that your item is faulty please contact us immediately. In these circumstances, on receipt of the parcel we will also reimburse you for the receipted return postage up to a maximum of £5.95. When you contact us we can advise on the best way to return the item.

10. Most of our parcels require a signature on delivery. If no-one is available to sign for the parcel our courier will leave a card and attempt a further 1-2 deliveries. If no contact is made during this period and a parcel is returned to us we will refund the cost of the toy only. The original post and packing costs will not be refunded under these circumstances.

Cancellation Period

1. The Toy Centre abides by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives you the unconditional right to cancel your order without giving any reason. If you wish to cancel your order, please contact us. This notification must be received within 14 days from the day after which you received your order.

2. If written notice of cancellation is received prior to your order being despatched, you will be refunded in full via the method you paid.

3. If you have already received your order, all goods must be returned to us if you wish to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once received and checked, the sale price will be refunded immediately via the method you paid. If your order is returned in full we will also refund our standard delivery charge. This will apply even if you opted for an enhanced delivery service (i.e. premium or express).

4. Please note that unless an item is faulty, customers will be responsible for the cost of return postage.

5. Once we have provided you with a return authorisation number please adhere to our returns policy.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Consumers must also take reasonable care to ensure that goods are returned to the seller and that they are not damaged in transit. We may make a deduction from the amount due to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Free Gifts

The Toy Centre may, from time to time, offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002, free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.


  • Peekaboo! Checkout the Goodward family new home 😊 Gorgeous wooden dolls house complete with chunky modern furniture set (link in Bio) What do you think? #dollshouse #woodendollshouse #playandlearn #girlsroom #woodentoys #dreamhouse #boysroom #threadbeardesigns #childrensroom #traditionaltoys #imaginativeplay #pretendplay #kidsroom #thetoycentre
  • Explore Wooden dolls house Bluebird Villa with us @thetoycentre (link in Bio) Clever swivel base allows play from all sides on this open house! Come on in! Free Delivery Uk (t&c) #woodendollshouse #dollshouse #childsplay #woodentoys #playandlearn #imaginativeplay #childrensroomdecor #sustainabletoys #toys2019
  • Discover this Melissa and Doug fun wash and iron set @thetoycentre Hot July Sale now on! (Link in Bio) #summersale #woodentoys #childhoodunplugged #summerbargains #childrenstoys #playandlearn #melissaanddoug #toddlertoys #julyoffers #mummyblogger
  • Morning all! We are kick starting Monday morning with a special Hot July Sale 10% off all Melissa and Doug toys in store. Just enter 'july10' at checkout (link in Bio) See you there! 😊 #melissaanddoug #toysale #dealoftheweek #woodentoys #sustainabletoys #july #kidstoys #imaginativeplay #educationaltoys #schoolholidays #thetoycentre
  • Discover Melissa and Doug's gorgeous stacking train for toddlers ❤️ Adorable wooden toy train and part of our Hot July offers 😊 (link in Bio) #train #woodentoys #toytrain #stackingtoys #retrotoys #takebackchildhood #childhoodunplugged #toddlertoys #julyoffers #sale
  • Discover independence with This ride on car gem 😀 Speedster America is the ideal toy for little ones learning mobility skills. Adorable! What do you think? #independenceday #rideoncar #metaltoys #rideontime #classiccar #americancar #kidstoys #outdoortoys #carsforkids #toycars #playandlearn #thetoycentre
  • Off on your hols with the little ones this summer? This adorable pack and put away Pop Up Kitchen is just the ticket to keep kiddies entertained. Space-saving too 😀 View our gorgeous range of Pretend Play Sets. We know you'll love them as much as we do (link in Bio) #thatscute #sustainabletoys #playkitchen #woodentoys #toddlertoys #childhoodunplugged #summertoys #roleplay #toys #childrensgifts #imaginativeplay
  • Learn about different fruit and how to slice it with #melissaanddoug fab Cutting Fruit set for kids. Discover this and more with @thetoycentre Pretend Play Sets (link in Bio) #woodentoys #fruit #kidsplay #pretendplay #playandlearn #healthyeating #sustainabletoys #summerfood #candidchildhood
  • Discover the latest #thetoycentre Blog and join the wooden toy crowd! (Link in Bio) #imaginativeplay #toyblogger #woodentoys #ecotoys #pretendplay #ragdoll #mondaymotivation #playandlearn #toyshop #mummyblogger #
  • Explore this traditional  wooden train set from toy specialists Tidlo. Includes an amazing 100 pieces for young children's great play value. Free delivery UK mainland (T&C) on orders over £50 (link in Bio) #woodentoys #toytrains #giftsforkids #treatyourkids #trainsets #sustainabletoys #ecotoys #candidchildhood #trains
  • Ker-ching! We adore this wooden toy card reader by Le Toy Van. Perfect for children’s pretend play games and in stock now (link in Bio) @thetoycentre  #woodentoys #cardreader #pretendplay #kidsgames #letoyvan #playshop
  • Shop this gorgeous wooden toy Market Stall for children @thetoycentre (link in Bio) For more wooden toy ideas browse our delightful online selection and be inspired 🙂Free Delivery UK Mainland (see t&c) all orders over £50.  #woodentoys #sustainabletoys #pretendplay #kidsroleplay #retro #candidchildhood #imaginativeplay #mummyblogger #preschool  #kidsofinstagram #toysshopping


About Us

The Toy Centre is an online retailer of quality traditional children's toys, gifts and furniture items. We are pleased to be listed on www.toyshop-info.co.uk , the directory of leading Toy suppliers.  Many of our stylish looking toys make beautiful additions to the home and become cherished items that can be passed down to later generations. We offer the best selection of WOODEN TOYS available online, classic PEDAL CARS and RIDE ON TOYS as well as a terrific choice in contemporary playsets. All of our products are beautifully designed, long lasting and certified safe for the use of children.

© 2019 The Toy Centre. All Rights Reserved.

Close Menu