HIGH QUALITY TRADITIONAL WOODEN AND RETRO TOYS

CALL US TODAY
01494 582812
info@thetoycentre.co.uk

Free Delivery Over Β£50*

5 Star Customer Service

Fast Delivery

Customer Service & Returns

We want you to be 100% happy with your purchase, which is why we offer a no quibble returns policy. If you are not happy with your purchase in any way please contact us to let us know that you wish to return your order. Where possible, we may offer you an exchange, but you are not obliged to accept this. All we ask is that you contact us within 14 days of receipt of your order and that you adhere to our returns policy.

Returns Policy

1. The item/s must be packed in the original branded packaging with all branded promotional materials intact including inner packaging and labels.

2.The goods must be returned in the same condition as they were when despatched. A deduction can be made from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

3. Please ensure that you package the item securely so that it will reach us without sustaining any damage. In most cases you should be able to re-use the external packaging we used to send your order.

4. We recommend that you use a trackable/insured method of returning the parcel to us. (Signed for delivery, special delivery or courier depending on the weight of the parcel)

5. Before returning items, please contact us for a return authorisation number and returns shipping address. Goods must be returned within 14 days of us providing this information.

6. When returning goods, please include the following information:

a) Your name, address and telephone number.

b) Your order number and return authorisation number.

c) List of items returned and reason for returning.

7. Once received and checked, the sale price will be refunded immediately via the method you paid. If your order is returned in full we will also refund our standard delivery charge. This will apply even if you opted for an enhanced delivery service (i.e. premium or express).

8. Please note that customers wishing to return non-faulty items for exchange or refund must do so at their own cost. Where a partial order is returned in these circumstances, which reduces the total value of the order below the free delivery threshold (currently Β£50.00p), then any refund will be subject to reduction by our standard delivery rate (Currently Β£4.95).

9. In the unlikely event that your item is faulty please contact us immediately. In these circumstances, on receipt of the parcel we will also reimburse you for the receipted return postage up to a maximum of Β£5.95. When you contact us we can advise on the best way to return the item.

10. Most of our parcels require a signature on delivery. If no-one is available to sign for the parcel our courier will leave a card and attempt a further 1-2 deliveries. If no contact is made during this period and a parcel is returned to us we will refund the cost of the toy only. The original post and packing costs will not be refunded under these circumstances.

Cancellation Period

1. The Toy Centre abides by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives you the unconditional right to cancel your order without giving any reason. If you wish to cancel your order, please contact us. This notification must be received within 14 days from the day after which you received your order.

2. If written notice of cancellation is received prior to your order being despatched, you will be refunded in full via the method you paid.

3. If you have already received your order, all goods must be returned to us if you wish to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once received and checked, the sale price will be refunded immediately via the method you paid. If your order is returned in full we will also refund our standard delivery charge. This will apply even if you opted for an enhanced delivery service (i.e. premium or express).

4. Please note that unless an item is faulty, customers will be responsible for the cost of return postage.

5. Once we have provided you with a return authorisation number please adhere to our returns policy.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Consumers must also take reasonable care to ensure that goods are returned to the seller and that they are not damaged in transit. We may make a deduction from the amount due to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Free Gifts

The Toy Centre may, from time to time, offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002, free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.

WE'RE ON INSTAGRAM

  • Ding a ling! It's for yoo hoo πŸ˜€

We love this red retro vintage  phone by Le Toy Van. With iconic bright red paint and jungly bell it's the biz. What's more, the spinning dial on this wooden toy highlights numbers. So boosts early counting skills. And perfect for 2 years and over. (Link in bio)

#playphone #vintagephone #roleplaytoys #playandlearn #letthembelittle #woodentoys #snaphappybritmums #toddlertoys #giftideasforchildren
  • Knock down Panda!

Fab animal skittles feature colourful wooden jungle animals. Ideal game for 3 year olds and above.

Bowl down @thetoycentre and grab your set now! (Link in bio)

#skittles #lankakade #traditionalwoodentoys #kidsbowling #designedintheuk #sustainable #learningthroughplay #panda #letthemplay #fairtradetoys #playbasedlearning #educationaltoys #giftidea
  • Monsterific!! 🐍

Creative dinosaur fun from Alex Toys. Decorate Dino feet or make a puppet. The choice is yours! And with 8 fun crafts included, there is everything to keep your little ones busy πŸ™‚ 
Makes a perfect stocking filler for Christmas (link in bio)

#crafttoys #dinosaur #kidscrafts #alextoys #educationaltoys #giftsfor4yearolds #drawandplayhere #snaphappybritmums #dadblogger
  • Lift off! With our super new customer review by @mummy_and_olivia_x 
Get the lowdown on this fun wooden toddler toy and read the full blog on our website (link in Bio)

It seems little ones just can't get enough of the stacking play fun. So head for the moon with us! β­οΈπŸŒŸβ­οΈπŸš€ #toyrocket #woodentoys #toddlertoys #playandlearn #stackingtoys #janod #letthembelittle #toysfortoddlers #giftsforchildren #snaphappybritmums #mummyblogger
  • Action packed! Drive around to Mike's Auto Garage and park those toy cars kids πŸš—πŸš— Wooden toy play set bundle for children who love to zoom around and play cars. And with super retro vibe. (Link in Bio) 
FREE UK mainland delivery (t and c apply) on all orders over Β£50.

#toycars #bundlesofttoys #woodentoys #giftsforkids #retrotoys #ecotoys #toysfortots #snaphappybritmums #dadblogger #mummyblogger
  • Yo ho ho! And a a smashing Pirate Bundle sails @thetoycentre port 😊

Superb Bumper Pirate Toy Bundle includes Pirate Ship, Buccaneer Fort and canny pirates. What more could a trusty young captain want? A ha me hearties! (Link in bio)

#piratetoys #woodentoys #pirateship #woodisgood #bundlesdeals #toysale #snaphappybritmums #freedelivery #toysfortots #mummyblogger #dadblogger
  • Our thanks to @twinterest_uk for sending us this cute pic of one her girls playing with Tidlo Farm Animals. These wooden toys come in pairs. So perfect for twins 😊We love the concentration on this pretend play game!

#woodentoys #tidlo #bigjigs #traditionaltoys #playandlearn #snaphappybritmums #3yearsold #twinstagram
  • Shiver me timbers! Barbarossa #pirateship is on the horizon ☠☠☠ Discover this #woodenplayset at The Toy Centre and get ready for some fun kids games 😊

#barbarossa #toyship #playandlearn #giftsforkids #traditionaltoys #piratetoys #thetoycentre #letoyvan
  • It's wizard!

Create a super kids show with this amazing Wizard puppet. Whether it's Merlin or Harry Potter that is on the bill! πŸ˜€ And the ideal soft toy for some Halloween fun πŸŽƒ (link ink bio)

#wizard #merlin #puppetshow #halloweenfun #harrypotterparty #magic #abracadabra #softtoys #kidsofinstagram #giftsforchildren #christmasiscoming
  • Hubble bubble toil and trouble puppets!

Watch out for the story telling Witch puppet 😱 She is about to add mischief to your puppet show this Halloween time... πŸŽƒπŸŽƒπŸŽƒ (link in bio)

#halloween #witchpuppet #storytelling #britmums #puppetshow #halloweenlook #kidsshow #ilovehalloween
  • Isn't she gorgeous?

Rag doll Iris is just waiting for her new playmate 😊 So soft and cuddly. She is suitable from birth (link in bio) 
#softdoll #cuddlytoy #babycuddlesarethebest #ragdoll #bonikkadolls #thetoycentre #giftsforchildren #christmasiscoming
  • Do the twist!

Mix and match the fun London characters of this twister puzzle. Not only makes young kids laugh, but develops their motor skills too 😍 So it's a win win for this wooden toy! (Link in Bio)

#twistertoy #londontoys #woodentoys #snaphappybritmums #toddleractivities #traditionaltoys #playandlearn #toddlertoys
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