HIGH QUALITY TRADITIONAL WOODEN AND RETRO TOYS

CALL US TODAY
01494 582812
info@thetoycentre.co.uk

Free Delivery Over £50*

5 Star Customer Service

Fast Delivery

Customer Service & Returns

We want you to be 100% happy with your purchase, which is why we offer a no quibble returns policy. If you are not happy with your purchase in any way please contact us to let us know that you wish to return your order. Where possible, we may offer you an exchange, but you are not obliged to accept this. All we ask is that you contact us within 14 days of receipt of your order and that you adhere to our returns policy.

Returns Policy

1. The item/s must be packed in the original branded packaging with all branded promotional materials intact including inner packaging and labels.

2.The goods must be returned in the same condition as they were when despatched. A deduction can be made from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

3. Please ensure that you package the item securely so that it will reach us without sustaining any damage. In most cases you should be able to re-use the external packaging we used to send your order.

4. We recommend that you use a trackable/insured method of returning the parcel to us. (Signed for delivery, special delivery or courier depending on the weight of the parcel)

5. Before returning items, please contact us for a return authorisation number and returns shipping address. Goods must be returned within 14 days of us providing this information.

6. When returning goods, please include the following information:

a) Your name, address and telephone number.

b) Your order number and return authorisation number.

c) List of items returned and reason for returning.

7. Once received and checked, the sale price will be refunded immediately via the method you paid. If your order is returned in full we will also refund our standard delivery charge. This will apply even if you opted for an enhanced delivery service (i.e. premium or express).

8. Please note that customers wishing to return non-faulty items for exchange or refund must do so at their own cost. Where a partial order is returned in these circumstances, which reduces the total value of the order below the free delivery threshold (currently £50.00p), then any refund will be subject to reduction by our standard delivery rate (Currently £3.00)

9. In the unlikely event that your item is faulty please contact us immediately. In these circumstances, upon receipt of the parcel in accordance with these conditions, we will also reimburse you for the receipted return postage up to a maximum of £5.95. When you contact us we can advise on the best way to return the item.

10. Most of our parcels require a signature on delivery. If no-one is available to sign for the parcel our courier will leave a card and attempt a further 1-2 deliveries. If no contact is made during this period and a parcel is returned to us we will refund the cost of the toy only. The original post and packing costs will not be refunded under these circumstances.

Cancellation Period

1. The Toy Centre abides by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives you the unconditional right to cancel your order without giving any reason. If you wish to cancel your order, please contact us. This notification must be received within 14 days from the day after which you received your order.

2. If written notice of cancellation is received prior to your order being despatched, you will be refunded in full via the method you paid.

3. If you have already received your order, all goods must be returned to us if you wish to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once received and checked, the sale price will be refunded immediately via the method you paid. If your order is returned in full we will also refund our standard delivery charge. This will apply even if you opted for an enhanced delivery service (i.e. premium or express).

4. Please note that unless an item is faulty, customers will be responsible for the cost of return postage.

5. Once we have provided you with a return authorisation number please adhere to our returns policy.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Consumers must also take reasonable care to ensure that goods are returned to the seller and that they are not damaged in transit. We may make a deduction from the amount due to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Free Gifts

The Toy Centre may, from time to time, offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002, free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.

WE'RE ON INSTAGRAM

  • Choo choo! Take a ride on this fab wooden London Train Set! (Link in bio)
  • Shopping role play toys are both fun and educational. Great to teach kids social skills, sharing and counting money!
  • How adorable is this Winnie The Pooh  Musical Carousel we are just weighing in?

How cute is that little honey pot? Don’t eat it all Winnie! (Link in bio)

#winniethepooh #aamilne #orangetreetoys #nurseryroomdecor #music #carousel #nurseryrhymes #theyoycentre #christmasgiftsforchildren
  • Explore the Royal Castle!

Large wooden playset for children all beautifully illustrated with pictures designed to appeal to young children. (Link in bio)

Tell us what you think?
  • Who doesn't love this ride on car? ❤❤❤

Ideal for 2 years plus, this little ride on toy is perfect for boys and girls alike (link in bio)
  • Kids love to get creative (and mucky!) outdoors, so introduce them to this super growing kit 🤗

Easy to use garden kit and includes full instructions. So won't be long until they harvest their first produce!

Tell us your kids favourite thing to grow?
  • We have a particular relationship with our great British weather. So what better toy to introduce little ones to the world of our amazing weather than this popular wooden weather watch board. To help teach children how the weather is affected by many things, including season changes, it cleverly includes magnets and cards featuring the sun, clouds and more. Plus can you spot the useful temperature gauge??? (Link in bio)
  • Children love to play outside and look at nature, so why not encourage young gardeners with @janodtoys_uk super Wheelbarrow set? Sturdy metal Barrow and includes rake and trowel. Everything to get them started in fact.

Tell us what plants your kids love to grow?
  • Anyone for a game of Rounders?

Checkout this super set with mango wood bat and handy carry case to put all the essential kit including wooden base posts (link in bio)
  • Very cool ride on car for kids 😎

This pink classic metal ride on toy wins hearts whenever it goes. As young children just adore to push and steer it! Includes working steering wheel and comfy seat. Perfect for a ride around the garden 🤗

What do you think?
  • Kids can build a fantastic den with this Camouflage Tent. Just look at it's super disguise!

Made from printed and hard wearing washable canvas cotton with wooden poles. It's perfect for the garden 🤗 (link in bio)
  • Kids seaside fun abounds with our Coastal Cottage  wooden playhouse from Kidkraft!

Discover 2 chalkboard for dish of the day, cafe style striped canopy, click with moving hands and so much more! 
Great for getting kids away from screens and outside playing for some fresh air. And an imaginary ice cream or two, of course 🍦🍦🍦 (link in bio)
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