Delivery changes during the current Covid-19 virus outbreak :
The interests of our customers, our people and our communities are at the centre of everything we do and this is particularly important during these challenging times.
With this in mind, we are putting in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to receive parcels.
We understand that deliveries to homes are not only convenient but could also prove to be a lifeline for many people and we take this responsibility extremely seriously. So, we are making some changes to the way our couriers deliver parcels to offer ‘contact-free delivery’ right to everyone’s doorsteps.
Asking customers to choose a safe place for deliveries. Anybody due to receive a tracked parcel should visit the tracking link and advise our delivery partners as to a safe place.
If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, then our couriers may leave it there, even when there is someone in the property. A photo will be taken as evidence of such delivery.
For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.
If there is no safe place available, our delivery partners will always attempt delivery 3 times.
We appreciate your co-operation, understanding and patience during these uncertain times. We also appreciate your kind understanding and acceptance that some delays might occur with your delivery during the current testing times which are beyond the control of ourselves and / or our delivery partners. It is down to your continued support that our fantastic parcel people are able to keep deliveries moving across the country. We hope this update will give you just ‘one less thing’ to worry about.
For orders of £50 or more, we offer FREE delivery Monday to Friday (excluding Public Holidays) throughout mainland UK (not including the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland).Our standard UK mainland delivery charge for orders under £50 is £3.99 per order. No deliveries are available on Public Holidays. Outside of Mainland UK, courier weight based shipping rates apply. For standard delivery charges to UK destinations please see the table below. Shipping costs will be calculated and confirmed at checkout. You can also calculate shipping costs within your shopping cart. For International orders – or should you have a specific delivery request – please don’t hesitate to call or email us, we will be pleased to help wherever we can and will endeavour to obtain the best possible price for your delivery.
If your item is in stock, The Toy Centre normally despatch all orders the same day if your order is placed before 12pm on working days (Monday – Friday excluding bank holidays).
Once your order is despatched from our warehouse, you will be notified by email, using the email address you provided when placing your order. Where applicable, you should receive tracking information for your order via email and / or text and email if you have provided us with a mobile number.
It is agreed that; Where a target delivery period / date / time is indicated at the time of order, our delivery partners will use best endeavours to meet those delivery times. However, on occasion, delays may occur which are beyond the reasonable control of ourselves and / or our delivery partners. In such circumstances, delivery will be completed as near as possible to the stated target period / date / time.
Should you choose to return / cancel your order due to delayed delivery resulting from circumstances beyond the reasonable control of ourselves and / or our delivery partners, then the terms of our agreed Returns Policy shall apply.
We will offer you the courier services we consider to be the most suitable depending on the size and weight of your order and your delivery location.
Very small items (under 2kg) may be dispatched with Royal Mail (untracked), or couriers (tracked) throughout the UK. items under 25kg and under 1m in length are sent using our standard courier service. Anything large and bulky will be sent using the most suitable option for expedient delivery.
Unfortunately there are some areas that our couriers cannot deliver heavy and bulky items to. If this is the case, you will be told at the checkout and will need to provide a delivery address that is in a deliverable area. If you are unsure, please contact us to discuss your options. As a guide, orders exceeding 30kg in weight or over 1m in length will need to be quoted separately.
We offer a variety of delivery solutions, depending on where you live. These include:
for Small Items:
– Royal Mail Post or courier service (for most items under 2kg and under £20 in value)
Royal Mail Second Class should arrive within 3 working days, First Class Post should arrive next day (including Saturdays). Unfortunately we are not currently able to offer tracked deliveries with Royal Mail.
for Medium Items:
– 2- 5 Working Day Courier Delivery.
– Express (1 to 2 day) Delivery is available in the mainland UK only (not including the Scottish Highlands and Islands, Isle of Man, Channel Islands and Northern Ireland) at a small additional charge.
Delivery Zones and Charges
Mainland UK (UK excluding Zones A and B as defined below)
Delivery to the following area post codes is calculated by approximate order weight:
Zone A: Highlands & Islands of Scotland
Zone B: Northern Ireland, Isle of Man & Isles of Scilly
The table below provides an at a glance summary guide to delivery options we aim to use. For Zones A and B, delivery is calculated by approximate order weight. This charge will be automatically calculated at the check out. You also have the ability to view the calculated cost within your shopping cart as purchases are added. If your order cannot be shipped to your location you will be advised. Please do not hesitate to contact us if you have any queries.
Out of Stock Items
Where an item is out of stock, you will be able to add your email address to the wait-list. As soon as the item arrives back into stock, you will be automatically emailed to advise you. Once that email is sent, your email address will be removed from the waitlist and will not be used for any other purpose.
What if I am out when it is delivered?
If there is an occasion where they attempt to deliver your order and you are out, usually they will leave a card or send you an email to notify you that they have attempted delivery.
That card and/or email will have instructions about how to arrange redelivery or in some cases, if you can arrange to collect the order (from the sorting office for example).
You can also keep up to date with your order using the tracking information we email to you.
The courier service may, at their discretion accept your instructions to leave the delivery in a safe place of your choosing at your explicit direction. In these circumstances, sole responsibility for the security, safety and protection of the package(s) rests with you. Neither the Toy Cenre, nor the delivery agent can accept responsibility for the ongoing security, protection or safety of items once delivered in accordance with your explicit instructions. Any deterioration in the condition of the item(s) by any cause attributable to the adherance to your instructions will be your responsibility.
Please be aware that in the unlikely event that items are found to be faulty we usually require photographic evidence so we can take the appropriate and best course of action. To help speed up the process of dealing with any enquiry of this nature, please send the photographs across with your email, or prior to your phone call with details of your order reference, name and address.
All refunds will be processed as quickly as possible and in accordance with our Returns Policy once the goods are received back to us and always within 14 calendar days of receipt of return or agreement. Refunds will be made to the payment channel used for the original payment.